Ivory, Olive and Teal Hand Knotted Traditional Heriz Custom Made wool area rug

We're dedicated to ensuring your order is delivered safely and promptly. Here's a breakdown of what you can anticipate: Shipping & Delivery

We strive for your complete satisfaction with your purchase. You can find our Returns & Refund Policy here.

For damaged, defective, incorrect, or incomplete orders, we offer a replacement. Please find our full Return & Refund Policy here.

Cancellations must be requested within 24 hours of placing your order. Please note that an order can only be cancelled if it has not yet been packed and prepared for courier pickup, or if production has not yet begun for custom or made-to-order items. Once an order has been packed, is ready for shipment, or is already in production, we are unable to process a cancellation request.

No, all orders from The Mayfair Hall ship from within the United States, so they are not subject to international tariffs or duties.

If an item is currently in stock, we'll begin preparing it for shipment within 3–7 business days. Certain made-to-order, custom, or oversized pieces may require additional production time, which will be indicated on the product page whenever applicable.

If assembly is required, you'll find those details within the product specifications, along with any instructions included with your purchase.

We recommend reviewing the dimensions provided on each product page and, when possible, measuring your intended space before ordering to ensure the perfect fit.