RETURNS & REFUNDS

We hope you are delighted with your purchase. Should you need to make a return or have any concerns, the information below will guide you through our policies and procedures.

RETURN & REFUND POLICY

Return Eligibility

At The Mayfair Hall, we are pleased to accept returns within a timeframe of 7 to 14 days from the date of purchase, unless otherwise noted on the product page. Please be informed that select items are final sale and not eligible for return, as detailed in our Return & Refund Policy. This applies even in cases where return eligibility may not be indicated on the individual product page.

For specific information regarding the eligibility of your item for a return, please contact our customer service team, who will be happy to assist you.

Inspection Requirement

• We kindly ask that you inspect all items immediately upon delivery. Should you notice any discrepancies, such as damaged or incorrect items, we request that you notify us within 24 hours of receiving your order. Prompt communication allows us to swiftly address any issues and ensures that you are satisfied with your purchase.

Restocking & Return Fees

• Please be aware that returns may incur a restocking fee, which typically ranges between 5% and 25%. The fee amount is determined by the type of product being returned. For more information about the specific restocking fee applicable to your item, please contact our customer service team for assistance.

• Customers are responsible for return shipping arrangements unless the item is damaged or incorrect.

Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made, made-to-order, special-order, or personalized items that were specifically created for you.

• Furniture pieces, due to their scale, handling requirements, and shipping constraints.

• Dinnerware, flatware, drinkware, serveware, cookware, and bakeware, as these are considered food-related items and, in adherence to health and safety standards.

• Art pieces and vintage items, as these require special handling.

• Final sale, clearance, and pre-order items, as specified at the time of purchase.

• Items that are missing their original packaging or are in a non-resalable condition.

Damaged Items

In the unfortunate event that you receive a damaged or incorrect item, please follow these steps:

• Contact our customer service team within 24 hours of receipt with detailed photos of the product and its packaging.

• Once your request is reviewed and approved, we will arrange for a replacement to be sent. Please note that we do not offer refunds or partial refunds for damaged or incorrect items.

Return Process

1. Obtain Return Authorization: To initiate a return, kindly contact our customer service team with your order number, reason for the return, and any relevant photos if applicable.

2. Prepare for Return: Items must be securely repackaged in their original packaging to ensure safe return shipping.

3. Processing Time: Once your return is received and inspected at our warehouse, we will process your refund within 20 business days.

Refund

• Refunds will be issued within 20 business days of receiving the returned item at our warehouse. Please be advised that any applicable fees, including shipping and restocking charges, will be deducted from the total refund amount.

CANCELLATION POLICY

Cancellation Conditions

• We understand that circumstances may change, and you may need to cancel an order. Orders can only be canceled within 24 hours of placement, provided that the order has not yet been processed. For special, custom, or made-to-order items, cancellations are only possible if production has not yet begun.

Cancellation Process

1. Submit Cancellation Request: To request a cancellation, please send us your order number along with the reason for the cancellation at customerservice@themayfairhall.com.

2. Eligibility Check: Once we receive your cancellation request, we will verify whether the order has been processed and is eligible for cancellation. If the cancellation is approved, a refund in the amount of items cancelled will be issued to the original payment method.

If you have any questions, require additional information, or need further clarification regarding your purchase or our policies, please feel free to contact our customer service team. We are always happy to assist!