Our products are curated by designers, tastemakers, and passionate home-decor enthusiasts who, like you, love interior design and exceptional value. Our brands are carefully chosen based on design, quality, heritage, and value.

Due to our products being in high demand and sold through different channels, quantities may be sold out before. The Mayfair Hall can update its inventory. If your order cannot be fulfilled for any reason, we will notify you immediately to offer replacement options or process a refund.

The availability of customization varies depending on the product. If customization options are available, you will find them listed on the product page. We strive to provide detailed information about customization options for each item to ensure transparency and clarity.

Yes, we're happy to offer personalized recommendations tailored to your preferences. To ensure we provide you with the most suitable suggestions, please contact us.

If you require adjustments to the products in your order, please contact us as soon as possible. We strive to accommodate such requests promptly and aim to process adjustments within 24-48 business hours. Your satisfaction is important to us, and we are committed to providing a seamless experience for our customers.

You can check the status of your order on your account page. Click on the order number; when a shipping label has been created for your order, you can track your shipment there. If you do not know your order number, you can locate it by looking at your order confirmation email. Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system. If you have any further questions, please contact us.

Since some items are shipped directly from the manufacturer and may require shipping in more than one box, depending on sizes and weight, your purchases may arrive in more than one package. Please view your order details to verify which item(s) may have shipped separately by clicking on your order number on your account page. If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us.

We're dedicated to ensuring your order is delivered safely and promptly. Here's a breakdown of what you can anticipate:

Shipping Services:
We provide trackable shipping services for deliveries within the Continental U.S. Your order will typically take 3-5 business days to process. The processing time depends on factors such as credit card verification and stock availability. Please note that orders are shipped directly from our vendors.

Delivery Timeframe:
Once your order is processed, we will ship your items via UPS, FedEx, or USPS. For larger items, a freight service may be used. Typically, deliveries arrive within 3 to 10 business days. Please note that shipping times can vary depending on your location and external factors. Thank you for your understanding.

Weekend and Holiday Orders:
Orders placed on weekends or holidays will be processed on the following business day. We appreciate your understanding regarding potential delays during peak times.

For any inquiries or concerns regarding your order, please contact us.

As a result of widespread disruptions in the supply chain, production and shipping are experiencing delays. While we make every effort to provide accurate delivery estimates, the current circumstances have made these estimates less reliable. With longer lead times in mind, we recommend placing your order early to ensure inventory availability and expedite shipping as much as possible.

Yes, for orders totaling above $150, we provide complimentary shipping within the continental United States.

No, we currently ship within the United States only.

If you require to change your shipping address, please inform us as soon as possible and provide the new shipping address. We strive to accommodate such requests promptly and aim to process adjustments within 24-48 business hours. Your satisfaction is our priority, and we're committed to ensuring a smooth shipping experience for you.

Should you suspect that your package is lost during transit, kindly contact us. Upon confirmation, we'll promptly initiate the process to expedite a replacement for you.

Should you wish to cancel your entire order, please contact us, and we will assist you accordingly. Please note that refunds may take up to 14 business days, depending on the payment method utilized for the transaction.

Once your order has been shipped, it cannot be canceled. In such cases, we encourage you to follow our return process after receiving the item.

Cancellations must be requested within 24 to 48 hours of placing your order. Please note that an order can only be canceled if it has not yet been packed and prepared for courier pickup. Once an order has been packed and is ready for shipment, we are unable to process a cancellation request.

We strive for your complete satisfaction with your purchase. All return requests for damaged, defective, or incorrect items must be submitted within 10 business days of receiving your order. For returns due to buyer’s remorse, ensure your request is submitted within 7 business days. Please include photos of the received item with your initial request, and clearly indicate the reason for the return. Please note that returned items must be in their original packaging. Returns of damaged, soiled, or altered items may not be accepted. Additionally, shipping costs, import taxes, and duties are non-refundable. Should you have any inquiries or require further assistance regarding our return policy, please contact us.

For return requests for damaged, defective, or incorrect items, please contact us within 10 days of receiving your order. For returns due to buyer’s remorse, please contact us within 7 business days. Note that return arrangements are the responsibility of the customer. Refunds are typically processed within 3-4 weeks upon receipt at our warehouse and can be issued as store credit or refunded to the original payment method.

Our refund policy is tailored to the specific type of item purchased. Full-price items are eligible for a full refund within 7-10 days of delivery, whereas promotional, discounted, and markdown items are eligible for site credit if returned within 7-10 days of delivery. However, final sale items, including customized items, vintage finds, books, housewares, special orders, final sale items, and gift cards, are non-refundable.

We deeply apologize for any inconvenience you may have experienced. Providing a seamless experience for our customers remains our utmost priority, and we are committed to enhancing our services continuously to meet your needs. Kindly contact us and share the reason for the refund, and we will be more than happy to provide further assistance.

For damaged, defective, incorrect, or incomplete orders, we offer either a replacement, a partial refund, or a full refund. It is imperative that we are notified within 10 days of receipt. Kindly provide photos of the item, packaging box and materials, and a close-up of the shipping label. This allows us to swiftly address the issue and ensure your complete satisfaction with your order. Should you encounter any damaged, defective, incorrect, or incomplete orders, please do not hesitate to contact us.

Our Trade Program is a comprehensive initiative designed to empower interior designers, architects, and procurement professionals in their projects. It's more than just access to exclusive offerings; it's a strategic partnership tailored to your success. For more information, please click here.

How to join The Mayfair Hall Trade Program?

To join our Trade Program, please follow these steps:

• Visit the Trade Program page on our website by clicking here.
• Fill out the form with the required information.
• Ensure to include your company name, website URL, and links to your social media profiles, if available.
• Please note that a resale certificate may be requested for consideration.

Once you've submitted your application, our team will review it promptly. Upon approval, you'll receive further instructions on accessing the benefits of our Trade Program.

Should you have any questions or need assistance with the application process, kindly email us at trade@themayfairhall.com.

Our Promotional Code Policy outlines the following guidelines:

Non-Transferable:
Promotional codes are non-transferable and cannot be exchanged for cash, credit, or applied towards previous purchases. They are intended for use by the recipient only.

Non-Stackable:
Promotional codes cannot be used in conjunction with any other offer or promotional discount. Only one promotional code can be applied per order.

Redemption Timing:
Promotional codes should be redeemed on the date the promotion was published. Failure to do so may result in the code expiring and becoming invalid.

By adhering to these policies, we aim to ensure fair and consistent use of promotional codes by our customers.

If you're experiencing difficulties applying your promotional code, please consider the following steps:

Check Code Accuracy:
Ensure that the promotional code is entered correctly, including any capitalization or special characters. Even small errors can prevent the code from being recognized.

Product Eligibility:
Confirm that the products in your cart are eligible for the promotion associated with the code. Some promotions may have specific product requirements or exclusions.

Expiration Date:
Verify that the expiration date of the promotional code has not passed. Expired codes will no longer be valid for use.

By reviewing these factors, you can address common issues to ensure your promotional code applies smoothly. If you continue to experience difficulties after checking the above items, please contact us for further assistance.

At The Mayfair Hall, we are committed to continuous improvement and making a positive impact on our world. As part of our efforts, we have adopted a business model centered around green dropshipping.

Green dropshipping is an environmentally responsible supply chain method that aligns with our sustainability goals. By utilizing this approach, we significantly reduce the frequency of goods movement and minimize packaging consumption throughout the process.

This initiative reflects our dedication to evolving with the times and promoting eco-friendly practices in our industry. We believe that by embracing green dropshipping, we can contribute to a more sustainable future for generations to come.

We accept a variety of payment methods to ensure convenience for our customers. Our accepted payment methods include ShopPay, GooglePay, American Express, Visa, Mastercard, Discover, UnionPay, JCB, Elo, and Diners Club. With this diverse range of options, you can choose the method that best suits your preferences and needs.

At The Mayfair Hall, we are dedicated to championing causes that uplift women and girls. A portion of our monthly revenue is allocated to The Mothers, a charity founded by our very own Melissa Rubini Smith. The Mothers strives to empower and support women and girls, contributing to their well-being and advancement (www.the-mothers.org).

The Mayfair Hall is proudly based in the United States.

If you desire to join our world-class team as we grow, please contact us. Our company started with a dream of making it possible for women to have it all in the pursuit of living beautifully. Here you can thrive in a culture that values life fulfillment and our individual potential for greatness.

You can contact us. We will be happy to assist you. Questions for The Mayfair Hall? Do you have a brand and would like to collaborate or introduce your products to us? Media inquiries and opportunities? Please send us a message, we look forward to hearing from you! We try our very best to respond within 24-48 business hours. However, at times of higher traffic, we might have slight delays. We apologize in advance as we value you and strive to serve you at a high level of excellence.