Our products are curated by designers, tastemakers, and passionate home-decor enthusiasts who, like you, love interior design and exceptional value. Our brands are carefully chosen based on design, quality, heritage, and value.

Due to our products being in high demand and sold through different channels, quantities may be sold out before. The Mayfair Hall can update its inventory. If your order cannot be fulfilled for any reason, we will notify you immediately to offer replacement options or process a refund.

The availability of customization varies depending on the product. If customization options are available, you will find them listed on the product page. We strive to provide detailed information about customization options for each item to ensure transparency and clarity.

If you require adjustments to the products in your order, please contact us as soon as possible. We strive to accommodate such requests promptly and aim to process adjustments within 24-48 business hours. Your satisfaction is important to us, and we are committed to providing a seamless experience for our customers.

You can check the status of your order on your account page. Click on the order number; when a shipping label has been created for your order, you can track your shipment there. If you do not know your order number, you can locate it by looking at your order confirmation email. Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system. If you have any further questions, please contact us.

We're dedicated to ensuring your order is delivered safely and promptly. Here's a breakdown of what you can anticipate:

Shipping Services:
We provide trackable shipping services for deliveries within the Continental U.S. Your order will typically take 3-5 business days to process. The processing time depends on factors such as credit card verification and stock availability. Please note that orders are shipped directly from our vendors.

Delivery Timeframe:
Once your order is processed, we will ship your items via UPS, FedEx, or USPS. For larger items, a freight service may be used. Typically, deliveries arrive within 3 to 10 business days. Please note that shipping times can vary depending on your location and external factors. Thank you for your understanding.

Weekend and Holiday Orders:
Orders placed on weekends or holidays will be processed on the following business day. We appreciate your understanding regarding potential delays during peak times.

For any inquiries or concerns regarding your order, please contact us.

As a result of widespread disruptions in the supply chain, production and shipping are experiencing delays. While we make every effort to provide accurate delivery estimates, the current circumstances have made these estimates less reliable. With longer lead times in mind, we recommend placing your order early to ensure inventory availability and expedite shipping as much as possible.

Yes, for orders totaling above $150, we provide complimentary shipping within the continental United States.

No, we currently ship within the United States only.

If you require to change your shipping address, please inform us as soon as possible and provide the new shipping address. We strive to accommodate such requests promptly and aim to process adjustments within 24-48 business hours. Your satisfaction is our priority, and we're committed to ensuring a smooth shipping experience for you.

All orders may require 3-5 business days from the time they are placed for processing, pending stock availability, and credit card verification. All shipping is trackable and estimated at 3 to 10 business days after processing. Orders placed on weekends and holidays will begin processing on the next business day. If you have any questions regarding an order you have placed, please contact us.

We strive for your complete satisfaction with your purchase. Our return policy varies based on the type of item purchased. Full-price items are eligible for a full refund within 10 days of delivery, while promotional, discounted, and markdown items qualify for site credit if returned within 10 days of delivery. However, final sale items, including customized items, vintage finds, books, housewares, special orders, final sale items, and gift cards, are non-returnable and non-refundable. Please note that returned items must be in their original packaging. Returns of damaged, soiled, or altered items may not be accepted. Additionally, shipping costs, import taxes, and duties are non-refundable. Should you have any inquiries or require further assistance regarding our return policy, please contact us.

To initiate a return, please contact us within 10 days of receiving your order. Note that return arrangements are the responsibility of the customer. Refunds are typically processed within 3-4 weeks upon receipt at our warehouse and can be issued as store credit or refunded to the original payment method.

Our refund policy is tailored to the specific type of item purchased. Full-price items are eligible for a full refund within 10 days of delivery, whereas promotional, discounted, and markdown items are eligible for site credit if returned within 10 days of delivery. However, final sale items, including customized items, vintage finds, books, housewares, special orders, final sale items, and gift cards, are non-refundable.

We deeply apologize for any inconvenience you may have experienced. Providing a seamless experience for our customers remains our utmost priority, and we are committed to enhancing our services continuously to meet your needs. Kindly contact us and share the reason for the refund, and we will be more than happy to provide further assistance.

Our Trade Program is a comprehensive initiative designed to empower interior designers, architects, and procurement professionals in their projects. It's more than just access to exclusive offerings; it's a strategic partnership tailored to your success. For more information, please click here.

Our Promotional Code Policy outlines the following guidelines:

Non-Transferable:
Promotional codes are non-transferable and cannot be exchanged for cash, credit, or applied towards previous purchases. They are intended for use by the recipient only.

Non-Stackable:
Promotional codes cannot be used in conjunction with any other offer or promotional discount. Only one promotional code can be applied per order.

Redemption Timing:
Promotional codes should be redeemed on the date the promotion was published. Failure to do so may result in the code expiring and becoming invalid.

By adhering to these policies, we aim to ensure fair and consistent use of promotional codes by our customers.

At The Mayfair Hall, we are committed to continuous improvement and making a positive impact on our world. As part of our efforts, we have adopted a business model centered around green dropshipping.

Green dropshipping is an environmentally responsible supply chain method that aligns with our sustainability goals. By utilizing this approach, we significantly reduce the frequency of goods movement and minimize packaging consumption throughout the process.

This initiative reflects our dedication to evolving with the times and promoting eco-friendly practices in our industry. We believe that by embracing green dropshipping, we can contribute to a more sustainable future for generations to come.

We accept a variety of payment methods to ensure convenience for our customers. Our accepted payment methods include ShopPay, GooglePay, American Express, Visa, Mastercard, Discover, UnionPay, JCB, Elo, and Diners Club. With this diverse range of options, you can choose the method that best suits your preferences and needs.

At The Mayfair Hall, we are dedicated to championing causes that uplift women and girls. A portion of our monthly revenue is allocated to The Mothers, a charity founded by our very own Melissa Rubini Smith. The Mothers strives to empower and support women and girls, contributing to their well-being and advancement (www.the-mothers.org).

The Mayfair Hall is proudly based in the United States.

If you desire to join our world-class team as we grow, please contact us. Our company started with a dream of making it possible for women to have it all in the pursuit of living beautifully. Here you can thrive in a culture that values life fulfillment and our individual potential for greatness.