SHIPPING & DELIVERY

Every order at The Mayfair Hall is handled with care and attention to detail. This page outlines what to expect from the moment your order is placed to the moment it arrives at your door.

SHIPPING & DELIVERY

Order Processing & Delivery

• Our team works diligently to process and fulfill orders within 3-7 business days, depending on factors such as stock availability, successful credit card verification, and the nature of the products ordered. We strive to ensure that every order is processed promptly and efficiently.

• Once your order has been processed, the delivery time generally ranges from 3-10 business days. However, please be aware that delivery times may vary based on the specific product type, location of delivery, and external factors such as carrier delays or unforeseen circumstances, which are beyond our control.

• Please note that certain custom-made or oversized items may require additional time for production and shipping. We aim to communicate any potential delays with you as soon as possible to ensure you are well informed.

Free Shipping

We are pleased to offer complimentary shipping on orders over $250 within the continental United States.

Kindly note the following exceptions:

• Our complimentary shipping promotion may not be combined with other discount codes. If another offer is applied at checkout, free shipping will not be activated.

• Orders with shipping costs exceeding $150 are not eligible for complimentary shipping. This applies to oversized, heavy, or special-handling items that may require freight services.

If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer service team. We aim to respond to all inquiries within 24-48 business hours, though please bear in mind that during peak periods, response times may be slightly longer than usual.

CANCELLATION POLICY

Cancellation Conditions

• We understand that circumstances may change, and you may need to cancel an order. Orders can only be canceled within 24 hours of placement, provided that the order has not yet been processed. For special, custom, or made-to-order items, cancellations are only possible if production has not yet begun.

Cancellation Process

1. Submit Cancellation Request: To request a cancellation, please send us your order number along with the reason for the cancellation at customerservice@themayfairhall.com.

2. Eligibility Check: Once we receive your cancellation request, we will verify whether the order has been processed and is eligible for cancellation. If the cancellation is approved, a refund in the amount of items cancelled will be issued to the original payment method.

If you have any questions, require additional information, or need further clarification regarding your purchase or our policies, please feel free to contact our customer service team. We are always happy to assist!