Shipping & Delivery
Thank you for choosing The Mayfair Hall! We are committed to ensuring your order reaches you safely and promptly. Here’s what you can expect:
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Delivery within the Continental U.S.: We offer trackable shipping services. Most orders take 3-7 business days for processing, depending on credit card verification and stock availability, and are shipped directly from our vendors.
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Carriers: Deliveries are made via UPS or FedEx, typically within 3 to 10 business days post-processing.
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Weekend and Holiday Orders: Orders placed on weekends or holidays will be processed the following business day.
For inquiries about your order, please contact us at customerservice@themayfairhall.com. Our goal is to respond within 24-48 business hours, though there may be delays during peak periods.
RETURNS & CANCELLATIONS
We want you to be thrilled with your purchase. If you need to make a return, here are our policies:
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Full Price Items: Eligible for a full refund within 14 days of delivery.
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Promotional, Discounted, & Markdown Items: Eligible for site credit if returned within 7 days of delivery.
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Final Sale Items: These items are not eligible for return or refund. This includes customized items, vintage finds, books, housewares, special orders, international orders, final sale items, and gift cards.
Return Conditions:
- Items must be returned in their original packaging.
- Returns that are damaged, soiled, or altered may not be accepted.
- Shipping costs, import taxes, and duties are non-refundable.
Return Process:
- To initiate a return, please email us at customerservice@themayfairhall.com.
- Return shipping costs are the responsibility of the customer.
- Refunds are processed within 3-4 weeks of receipt at our warehouse, available as store credit or to the original payment method.
We look forward to assisting you and ensuring a satisfying shopping experience.