Keaton Pillow in Eloise

What is your Shipping Policy?

We're dedicated to ensuring your order is delivered safely and promptly. Here's a breakdown of what you can anticipate:

Shipping Services:
We provide trackable shipping services for deliveries within the Continental U.S. Your order will typically take 3-7 business days to process. The processing time depends on factors such as credit card verification and stock availability.

Delivery Timeframe:
Once your order is processed, we will ship your items via UPS, FedEx, or USPS. For larger items, a freight service may be used. Typically, deliveries arrive within 3 to 10 business days. Please note that delivery times may vary based on the specific product type, location of delivery, and external factors such as carrier delays or unforeseen circumstances, which are beyond our control. Thank you for your understanding.

Weekend and Holiday Orders:
Orders placed on weekends or holidays will be processed on the following business day. We appreciate your understanding regarding potential delays during peak times.

For any inquiries or concerns regarding your order, please contact us.

We strive for your complete satisfaction with your purchase. All return requests for damaged, defective, or incorrect items must be submitted within 7-14 business days of receiving your order. For returns due to buyer’s remorse, ensure your request is submitted within 7 business days. Please include photos of the received item with your initial request, and clearly indicate the reason for the return. Please note that returned items must be in their original packaging. Returns of damaged, soiled, or altered items may not be accepted. Additionally, shipping costs, import taxes, and duties are non-refundable. Should you have any inquiries or require further assistance regarding our return policy, please contact us.

Our refund policy varies depending on the type of item purchased. Full-price items are eligible for a refund if returned within 7-14 days of delivery. Please note that refunds for returns may incur a restocking fee, typically ranging from 5% to 25%, depending on the type of product being returned. For more details about the specific restocking fee for your item, please contact us.

Promotional, discounted, and markdown items are not eligible for refunds. Additionally, final sale items—including customized items, vintage finds, books, housewares, special orders, and gift cards—are non-refundable.

For damaged, defective, incorrect, or incomplete orders, we offer a replacement. It is important that we are notified within 24 hours of receipt. Kindly provide photos of the item, packaging box and materials, and a close-up of the shipping label. This allows us to swiftly address the issue and ensure your complete satisfaction with your order. Should you encounter any damaged, defective, incorrect, or incomplete orders, please do not hesitate to contact us.

Cancellations must be requested within 24 hours of placing your order. Please note that an order can only be cancelled if it has not yet been packed and prepared for courier pickup, or if production has not yet begun for custom or made-to-order items. Once an order has been packed, is ready for shipment, or is already in production, we are unable to process a cancellation request.

No, all orders from The Mayfair Hall ship from within the United States, so they are not subject to international tariffs or duties.